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WIIG HIERARCHY OF KNOWLEDGE FORMS

Content

THE WIIG KM Matrix

  • Introduction
  • Form of semantic network
  • Model dimensions
  • Wiig KM model
  • Degrees of internalization
  • Knowledge forms & types
  • The Wiig KM matrix
  • The Wiig hierarchy of knowledge

forms

G.Munkhzul

management-4

Internalization of knowledge

Semantic Networks

  • Refinement of Nonaka & Takeuchi's internalization

Different perspective on the same knowledge content

NOVICE

BEGINNER

COMPETENT

EXPERT

MASTER

Types of knowledge

Factual knowledge

Expectational

knowledge

Examples

  • Judgments
  • Hypotheses
  • Expectations
  • Data
  • Casual chains
  • Measurements
  • Readings
  • intuition
  • hunches
  • preferences

in our decision making

Forms of Knowledge

Methodological

knowledge

Public knowledge

Conceptual

knowledge

  • Reasoning
  • Strategies
  • Decision-making methods
  • Other techniques
  • explicit
  • taught
  • routinely shared

KNOWLEDGE

Example:

  • learning from past mistakes
  • forecasting based on analyses of trends

Available in the public domain

  • Systems
  • Concepts
  • Perspectives
  • published book
  • information on a public website

Shared expertise

  • Knowledge workers and shared in their work/embedded in technology
  • Communicated via specialized languages and representation

Introduction

Semantic network

Knowledge organized within semantic network

  • multiple-entry path
  • different knowledge

task

Some useful dimensions

Connectedness

Completeness

  • well-understood
  • defined relations

Personal knowledge

Congruency

Different knowledge objects

How much relevant knowledge is available from given

source?

Karl M.Wiig

  • Facts
  • Concepts
  • Perspectives
  • Values
  • Judgments
  • Associative and

relational links

  • Least accessible
  • Most complete form
  • More tacit than explicit
  • Used nonconsciously in work, play and daily life

Consitent

human mind

knowledge bases

  • No logical inconsistencies
  • No internal conflict
  • No misunderstandings

form of semantic network

Perspective and Purpose

Knowledge

Know-how

  • KM Model
  • 1993

Organized

We "know something" but often from a particular point of view for a specific purpose.

  • what use will be made of knowledge

VALUABLE

USEFUL

Knowledge

Wiig's

KM Model

Model for Building and using knowledge

Wiig KM Model

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